Texas Webhosting - Your First Choice

Launched in January 2000, Texas Host is a leading ICANN accredited domain name registrar and Web hosting company offering everything businesses and individuals need to create an online presence. Our goal is to develop and maintain excellent business relationships through superior customer service, easy-to-use Web site features, new and innovative products and services, and competitive pricing.

From top level and country code domain extensions, to personalized e-mail accounts, to flexible and full-featured hosting options and more, Texas Host offers what you need to succeed.

Listed below are some of the more Frequently Asked Questions by our TCH customers and users. We'll update these on a regular basis.

How long does it take for TotalChoice to process my application and set up my account?
Generally, if all of your billing information is in order, it should take between 1-12 hours to set up your account.

Who do I contact in case of a billing problem?
In the event of a billing problem please e-mail our Billing Department.

How do I cancel my account?
If you wish to cancel your TCH account, please open a support ticket with the billing department here: TotalChoice Hosting Cancellation Request.

What control panel is offered with your hosting packages?
All sites come equipped with CPANEL.

How do I access my CPanel website control panel?
Navigate to https://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name. You can also take CPanel for a test drive!

Can I select my own user account name?
Your main account user name is automatically generated and cannot be changed. Please click here to read our account name policy.

Can I use a .cc domain name with TCH?
Yes, we support all the standard domain name suffixes, including .cc!

I have been notified that my account has been set up but my site is still not active.
If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.

I have NOT been notified that my account has been set up and its been over 24 hours.
This could be caused by a provisioning error. If you have not received any e-mails from us with a few hours of ordering please contact us via live chat or via e-mail.

What DNS should my domain name point to?
Your welcome e-mail will detail which of our DNS servers you should point your URL to. However, all virtual hosting accounts point to:
NS1.TOTALCHOICEHOSTING.COM
NS2.TOTALCHOICEHOSTING.COM

Can I get a dedicated IP?
We follow ARIN guidelines. The only sites that will be sold dedicated IPs are -
Reseller accounts that use Private Name Servers
SSL Sites
Anon FTP Sites (Dedicated Servers Only)

What version of software are you running?
Click here to view current version of software installed on TCH servers.

What servers do you run?
Dual 2.4GHz Intel Xeons, Red Hat Linux 7.3 and 9.0, 512 - 2048 MB of Ram

Bandwidth Connection lines:
Multiple Tier 1 Bandwidth providers in premium, U.S based datacenters. Click here to read more about our data centers and colocation plans.

What about reseller accounts?
We provide four reseller packages - so there should be one to fit your needs! Both the Standard and Deluxe Reseller plans allow you to use customized DNS nameserver names.

Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.

What happens if I exceed my allocated bandwidth?
You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact TCH and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.

Do you support mySQL?
Yes. We run mySQL server version 4.0.12

How can I edit a mySQL database table without creating an application?
Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.

Do you support CGI/Perl scripts?
Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.

What path name should I use for CGI/PERL scripts?
You may use either #!/usr/bin/perl -or- #!/usr/local/bin/perl
Both will work!

How do I access webmail for my server?
All sites are equipped with web based e-mail. This is all explained in your sign up letter.

How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Will you place any ads on my site?
Not at all. TotalChoice does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

Will I be able to send and receive e-mail through TotalChoice?
Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities.

Does TCH offer SSH or JailShell?
Effective 10/16/2003 TCH will no longer offer any form of SSH to our clients, including JailShell. As of now, if a client already has shell access they will be allowed the continued use of it. A decision on this is forthcoming. If I decide to remove ssh from all users any fees that were paid will be refunded to the end user.

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